FAQs

artwork     Camera ready artwork is defined as black and white color separated positive image with clean sharp lines that does not require any alterations. Photocopies, faxed art, sketches, stationary, business cards and other imprinted products are not considered camera ready and may be subject to an art charge. Coffee Shop Promos reserves the right to reject any art that is not considered camera ready. We accept the following file formats:

•    Adobe Illustrator CS3

•    CorelDraw X3

•    Freehand MX



Artwork containing halftones must be supplied to size with all halftones at 60 line screen (LPI) or dots per inch (DPI).


change of color     $20.00(g) per color. Must be in full case quantities.


copy changes     There will be a $30.00(g) charge for all copy changes up to three lines. If four or more lines are changed new screen charges will apply and will be invoiced accordingly. Changes in copy may affect ship date.


drop or split shipments     Drop or split shipments are billed at $8.00(g) per drop ship location after the first shipment. Drop ship list must accompany order. DROP OR SPLIT SHIPMENTS MUST BE IN FULL CASE QUANTITIES.


freight equalization program     All shipments are F.O.B. factory, Oxnard , California . Freight savings are now available from Seattle, Dallas, Indianapolis, Atlanta or Philadelphia. Freight charges for order shipped to the 48 Contiguous United States will be pro-rated as if shipped from these points. THIS ONLY APPLIES TO NORMAL PRODUCTION ORDERS, CATALOG QUANTITIES, SHIPPING VIA GROUND FREIGHT. International and Air shipments or freight carriers not recognized by Coffee Shop Promos as a part of this program are excluded. Drop shipments are excluded.


imprint colors     Coffee Shop Promos offers a variety of glass, ceramic, and organic inks. PMS colors are paper colors and will be used as reference only. Due to the nature of ceramics, glass, and the firing process, absolute exact matches cannot be guaranteed. A pre-production proof is strongly recommended when imprint colors are critical.


imprint size and position     Order must clearly specify if artwork is one side, two sides, opposite the handle, or wraparound. Order must also clearly state if artwork is to exact size, or should be enlarged or reduced. In the absence of these instructions we will use our own discretion. If specific instructions for art size and location are not clearly stated on the purchase order, no claims will be processed. Imprint locations are defined as follows:


indemnity     When orders are manufactured to customer's specifications, the customer shall hold Coffee Shop Promos and Effective Media, Inc. harmless from any liability for patent or copyright infringements, proprietary rights violations, invasion of privacy or other personal rights violations. All material submitted by the customer for use by the factory to produce items ordered will be considered by the factory to be in full compliance with all applicable laws in regards to trademark, service mark, copyright, patent, or similar protection.


master cartons     Additional packaging is required for any ceramic or glass orders shipping via parcel service carriers (UPS, FedEx, DHL). See website for additional charges.


nature of ceramics and glassware     Due to the inherent nature of ceramics and the properties of glassware produced by foreign and domestic manufacturers, there may be slight imperfections and irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. Ounces, sizes, and measurements are approximate and may vary from batch to batch, and within each batch. These variations are within industry standard and therefore must be considered acceptable.


Non-imprinted merchandise     Catalog end quantity price(c) less $.40 (c). Case quantity required.


over/underrun policy     To maintain quality control, we reserve the right to ship up to 10% over or under the quantity ordered and bill accordingly. Orders which specify "exact quantity" will have that quantity only decorated and could result in an underrun after firing. This is industry standard and must be considered as fulfillment of the order.


pricing & availablity    All website pricing is subject to change without notice. Inventory is not shown on our website and changes daily. Please call or email for stock check. If we have an item on backorder, our standard procedure is to ship what's available and backorder the rest of your order. 


precious metals     For metallic gold, microwave safe gold, platinum, or microwave safe platinum imprint add $.50(g) per side, and $1.00(g) for wraparound. THIS IS IN ADDITION TO REGULAR COLOR CHARGES. We reserve the right to change precious metal imprint prices at any time according to the current market conditions. Metallic inks require special care, and may wear off with dishwasher use.


precious metal bands and halos     Metallic gold, microwave safe gold, or platinum band add $1.00(g) each. Metallic gold, microwave safe gold, or platinum halo add $.50(g) each.


production time     Standard production time is 7-10 working days from receipt of order and camera-ready artwork at factory. Orders pending pre-production proofs, artwork, credit approval, or special packaging may extend ship date. Any changes to an order in progress and/or art revisions will delay production and ship dates. Please allow additional production and shipping time during the peak months of October through December as well as custom orders and orders requiring special packaging.


prop 65     In compliance with California Prop 65, certain drinkware shown in this catalog will be individually labeled with a Prop 65 warning label:CALIFORNIA PROP 65 WARNING: The materials used as colored decorations on the exterior of this product may contain lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm.


registration tolerance     Tolerance on multi-color tight registration artwork is 1/16". This tolerance is industry standard and must be considered acceptable.


rush service     *paper insert tumblers can not be rushed
* Freight equalization does not apply to any rush order.

5 DAY RUSH: No additional charge during the months of January through September on orders of 1 or 2 imprint colors with camera ready artwork. Clearly indicate on your orders "5 Day Rush" to receive this service. Orders with 3 or more imprint colors, or orders placed during the peak months of October through December will incur an additional charge of $.50(g) / item.

3 DAY RUSH: add .60(g)/item
48 HOUR RUSH: add .75(g)/item. contact us for availability
24 HOUR RUSH: add 1.25(g)/item. contact us for availability
SAME DAY RUSH: add 2.50(g) / item, one color only. contact us for availability.


satin etch imprint     This imprint simulates an "etched" look and is considered a standard imprint color.

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