Your customers will pick their favorite color mug when buying and sometimes the color of the coffee mug is as big of a deal as what's printed on them. We recommend mixing and matching colors so you have a variety of coffee mugs to choose from on your shelf. There's no additional cost to mix and match colors with us (unless we have to switch print colors) and you can mix and match in increments of 6. *Minimums Apply

Once we receive files with your artwork, you order will go to production. Delivery details will be provided in your confirmation email.

Ship Via FedEx unless otherwise specified.

Except in the case of manufacturing defects, we are unable to accept returns on imprinted promotional drinkware (All items at RetailMugs.com). On rush orders, a factory proof is usually waived to shorten production. Errors relating to your original artwork are not returnable.
Please check your order for defects immediately upon arrival. In the event that you receive defective or damaged merchandise (defects unrelated to imprint), please contact us and we will work diligently to resolve the issue. 
In the event that you receive misprinted or incorrect merchandise, please contact us for assistance. We will do everything possible to correct the situation. 

In most cases we do not accept returns on blank items. In few circumstances we will, however it is your responsibility to ship the goods back to the factory at your expense. In addition, we will assess a 20% restocking fee. If you are unsure if an item will work for your needs, please contact us to order a sample first. 

If your logo/artwork files are too large to submit with you order, we will contact you once your order is placed with instructions.

Need it fast? We now offer a free 48 hour production rush service on personalized drinkware! Production time is normally 5-7 working days but we can now ship in only 2 working days. 

RUSH PROGRAM INFORMATION:1 Color imprint only (1 side, 2 side or wrap imprint ok)All items must be in stockMaximum Quantity is 3000 piecesRush Service is for 48 production. Transit time is additional and depends on where we are shipping to. By default we ship UPS Ground. 48 Hour Rush is in working days and starts after all order details have been finalized. THE FOLLOWING ITEMS ARE EXCLUDED:Cup2goPaper insert tumblersClearance itemsSpec samplesHalos, bands, and precious metal imprints4 color process imprintsSpecial packagingPre-production proofs